Whether you’re relocating, facing financial difficulties, or simply no longer need to your Xbox Live Gold subscription, you may be looking for information on how to cancel the service. Canceling your Xbox Live Gold subscription can be a confusing process, as the service claims to offer you the option to cancel without going through customer service. In this article, we will provide a detailed guide on how to cancel your Xbox Live Gold subscription.
I. Introduction to Cancelling an Xbox Live Gold Subscription
Cancelling an Xbox Live Gold Subscription is a relatively simple and straightforward process. This guide will walk you through the necessary steps in a comprehensive manner, and it will also explain when cancellation is the right choice.
Firstly, it is important to note that cancellation of an existing Xbox Live Gold Subscription costs no additional fees. Cancellation will simply stop any recurring payments, and allow you to start a fresh subscription in the future if you choose to do so.
When should you consider cancelling?
- If you no longer play any games that require an Xbox Live Gold subscription
- If your subscription was gifted or purchased and no longer uses an active payment method
- If you just want to take a break from your subscription for any other reason
II. Steps for Cancelling Xbox Live Gold Subscription
There are few simple steps that have to be taken when trying to cancel an Xbox Live Gold subscription. They are as follows:
- Visit the Xbox website and log into one’s account.
- Head over to the ‘subscriptions’ portion of the page.
- Select the ‘Xbox Live Gold’ option.
- Click ‘Manage’ to view the current subscription.
At this point, a message will appear which will instruct the user to make sure that all of the downloading that was started as part of the Xbox Live Gold subscription is completed before canceling. The user will then be able to select ‘Turn off auto renewal’ in order to cancel the subscription. It should be noted that the user is then able to reactivate the subscription at any time.
Once the subscription is cancelled, the user will still be able to enjoy the benefits of Xbox Live Gold until the membership expires. Once the expiration date is reached, then the user will be reverted to a free Xbox Live account. It should also be noted that there are no refunds for Xbox Live Gold subscriptions.
III. Considerations Before Cancelling Xbox Live Gold Subscription
Before cancelling an Xbox Live Gold subscription, it is important to consider the impact of this decision. There are a few points that should be taken into account:
- Any subscription time that has not been used will be forfeited, unless suspended in line with Microsoft’s Refund Policy.
- Removing a subscription will prevent access to the features of Xbox Live available to those with an active subscription.
- Access to any content that requires an Xbox Live Gold subscription, such as Netflix, will no longer be available.
Free vs. Paid Content
When cancelling a subscription, be aware of any content that can only be accessed by a paid Xbox Live Gold membership. This includes multiplayer support, or additional content and apps that may already have been started, or purchased. Users can still access content and services that do not require an Xbox Live Gold subscription. These may include free games with Gold, the various entertainment apps offered, and the ability to share content with friends and family.
Reversing a Cancellation
If desired, users can always reverse a cancellation of Xbox Live Gold. This can be done through the Xbox Network Service Site or the Xbox console. Fully reversing the cancellation will require a new payment to renew the subscription, which will then pick up the remaining time available on the original subscription.
IV. Troubleshooting Procedures for Cancelling Xbox Live Gold Subscription
1. Cancelling Xbox Live Gold Subscription via Xbox Console
If you have an existing Xbox Live Gold Subscription, you can easily cancel it using your Xbox console. Here is how:
- Press the Xbox button on your controller.
- Choose the ‘All Settings’ option then proceed to select ‘Account’.
- Navigate to ‘Membership’.
- Select ‘Xbox Live Gold’ located at the top list of items.
- Choose ‘Cancel’ located on the bottom right part of the page.
- Confirm on the cancellation page by selecting ‘Yes’ to proceed.
2. Cancelling Xbox Live Gold Subscription via Xbox Web Store
You can also cancel your Xbox Live Gold Subscription on the Xbox web store. To do this you must have an existing Xbox account and a valid payment method. Your plan will continue to be billed until you successfully cancel it. Here is the procedure:
- Access the Microsoft store page for your Xbox account.
- Select ‘Manage’ located in the ‘Xbox Live Gold’ section.
- Proceed to the ‘Cancel membership’ option.
- Choose ‘Continue to cancel’ to proceed.
- Review the cancellation details then follow the on-screen instructions to confirm the cancellation.
3. Cancelling Xbox Live Gold Subscription via Phone or Chat
The third way of canceling your Xbox Live Gold Subscription is via phone or chat. You can call or chat with an Xbox support agent for assistance in cancelling your membership. The phone number for assistance is available in the Xbox support page and assistance is available in multiple languages. The chat assistance is also available from 10 AM – 10 PM local time. Here is the procedure:
- Access the Xbox Support page to get a local phone number for assistance.
- Call the number and provide your account information to verify your identity.
- Explain that you wish to cancel your Xbox Live Gold Subscription.
- The agent will guide you through the process of cancelling the subscription.
- Verify the cancellation by confirming the details once the process has been completed.
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We hope that this article has provided you with the clarity and guidance needed in order to successfully cancel your Xbox Live Gold subscription. It is important to remember that in order to close your Xbox Live Gold account, you must make sure all debts are paid. We hope this article has been helpful and thank you for taking the time to read it.