How to Fix Snapchat Not Loading Snaps

Since its 2011 introduction, Snapchat has firmly established itself in the hearts of virtually every young person. There are several features and a wealth of information within the app. However, certain software features are simply too great to ignore, and we will discuss one of these features today. Probably the nicest feature of Snapchat is the ability to send and receive snaps. However, snap-hungry millennials have faced problems with snaps recently.

They complain that their Snapchat photos will not load. Unfortunately, we are unable to narrow down the potential causes of your issue to just one.

We will discuss why your Snapchat snaps are not loading at the moment. Stay with us to the finish to learn more and uncover the solution.

How to Fix Snapchat Snaps Not Loading

Sending Snapchat is entertaining, but getting them is twice as pleasant. If you use Snapchat frequently, these snaps will consume the majority of your time.

Therefore, not being able to view the snaps your friends are giving you may frustrate you or cause you to question why this is occurring. Below, we will examine the reasons why this occurs.

Performing a test of your Internet connection

You receive a notification from Snapchat indicating a buddy has sent you a snap, but when you go to access it, it would not load. Have you also fallen prey to this trap?

People instinctively explore their wits for a solution, yet there is a simple cure. Occasionally, a short test of your internet connection might resolve your issue. Either we have not activated our mobile data or wifi, or the network on our end is unstable. Check your Internet connection before making any conclusions or imagining a variety of potential outcomes.

We recommend toggling between mobile data and wifi. Hopefully, the issue will no longer exist by then.

Confirming the Snapchat outage

If your Internet connection is robust, you should verify that the application’s server is operational. Occasionally, social media experiences outages, which we are frequently unaware of. Your photographs would not load if the server were unavailable.

The next best step is to investigate whether the application is functional for people in your region. You may also view search results for terms such as #Snapchatdown in the Twitter trending section.

If more users are experiencing the issue, you must wait for it to be fixed before the service may be restarted.

Delete the app’s cache

The majority of people seldom remove the cache on their mobile devices. However, be cautious that this cached data consume space on our mobile devices.

Your application must periodically clean its cache to run correctly. Try clearing Snapchat’s cache to see if it helps your snaps to load.

Methods for removing Snapchat cache:

  1. Open Snapchat on your mobile device.
  2. Your profile’s symbol shall appear in the upper left corner. This link will take you to your profile page.
  3. The next step is to locate the gear icon in the upper right corner of the page. Tap it to see the settings page.
  4. Locate the Account Actions area at the page’s footer. Select Clear Cache from the drop-down menu.
  5. You will receive a Clear Cache popup informing you that all of your caches will be cleared. Your saved memories will not be destroyed.

You will be prompted that the cache has been successfully cleaned after tapping Continue.

App Restarting Snapchat

Restarting the application is the next option for resolving the issue. Restarting your phone may repair any problems that stopped the application from functioning.

We are all aware of how to restart our phones, correct? Therefore, perform this action on each of your phones.

Please return to the application and open the previously unloadable snap after reactivating it. If it has not yet begun loading, please continue reading about the hacks below.

Updating Snapchat

Have you still not loaded your snap? Don’t worry; many of us continue to struggle. If so, we recommend that you check for any recent Snapchat updates.

The makers of these applications routinely provide updates to fix bugs and resolve remaining issues. If a technical issue has led to the appearance of this error, the most effective solution is to update your application.

Visit your respective stores (Apple App Store or Google Play Store) to see whether or not an update is available. Consequently, when you search for Snapchat, do you find the update option? If so, please tap on the notification and update your app to resolve the issue.

Checking the phone’s memory

We suppose that everyone occasionally experiences issues with the storage capacity of their phone. But more and more images and videos continue to arrive, further clogging your device. Occasionally, your smartphone, not the app, is at fault for your photos failing to load.

If your storage is full, your photos will not load on the app. If this is the case, you should likely remove any unneeded files.

Installing the program again

If nothing works, you should reinstall the application. If you’ve exhausted all other alternatives, deleting and reinstalling the application may help.

Long-pressing the site’s icon and then tapping the uninstall button is all that’s required to uninstall an app from an Android smartphone. iPhone users should locate the x symbol and tap it to uninstall the application.

After deleting Snapchat, return to your app store and put Snapchat into the search field. Now, tap the install button to reinstall the application on your mobile device. Verify whether the images are now loading for you.

Consulting Snapchat for assistance

The last resort is to contact Snapchat support for assistance with this problem. Start by contacting Snapchat via their in-app support function or through other social networking applications that have the app’s official handle.

If you select the in-app assistance option, you must navigate to the app’s Settings page. You’ll discover the Support area; press it to access I need assistance. You may do a search using the search field. Enter My photos won’t load, and pressing enter displays all of the search results.

Additionally, you may navigate to the Contact Us link and follow the on-screen instructions to determine how the app can assist you. In addition, you may contact Snapchat support via Twitter by sending them a tweet with your questions. Their handle on Twitter is @snapchatsupport.


Let’s summarize everything we’ve learned today as this blog draws to a conclusion. Therefore, we examined how to cure Snapchat not loading snaps and discovered that there are numerous explanations for this issue.

We addressed all app and device-related issues to find a solution for you. We hope that you will try each of them and discover the best option for you.