Is WhatsApp Technically Social Media

Having been used as a free messaging and calling app for years, companies at the moment are contemplating how WhatsApp can be utilized to propel their advertising and marketing message ahead. That mentioned, with restricted options and a hardcore concentrate on privateness, is WhatsApp a social media community or not? Let’s discover.

Definition of social media

Social media is outlined as any sort of online service or website that enables customers to create and share content material and join and work together with different customers in digital communities or networks. Social media platforms are online instruments that enable folks to create and share info, concepts, and pictures with a large community of connections. They serve quite a lot of capabilities, together with enterprise promotion and advertising and marketing, networking, and staying linked with family and friends.

When contemplating the considerably strict premises of conventional social media like Facebook, Twitter, and Instagram, one can see that WhatsApp, in truth, doesn’t fall into the boundaries of “social networking”. 

But does that imply that we will render the number one messaging app in the world ineffective for advertising and marketing? Not in any respect!

Advantages of utilizing WhatsApp for advertising and marketing

Massive consumer base

WhatsApp customers are unfolded throughout each nation, age group, and area of interest – which makes it extremely straightforward to focus on your viewers. 


WhatsApp is free to make use of and also you needn’t purchase extra gear or rent employees. 

Easy to implement

There are not any particular guidelines or laws for WhatsApp advertising and marketing. Whether it is organizing a WhatsApp enterprise profile or cold-messaging potential clients, all the pieces sport.

Easy to trace the Customer Journey

With WhatsApp, you possibly can simply observe how many individuals have interacted with your content material, what number of clicks on your website, and what number of purchases. 

Good for constructing a group

WhatsApp is superb for constructing a group around your model. It’s an important place for partaking with clients, answering questions, and offering common updates. 

One of essentially the most rampant and helpful website growth traits is the utilization of the WhatsApp icon throughout the website. Plenty of companies incorporate the clickable icon on their website, which, upon clicking, directs a consumer to a WhatsApp chat field.

Provides all kinds of instruments

It has a built-in ballot characteristic, the flexibility to ship giant records data, stay video, and primary analytics. There are not any WhatsApp advertising and marketing instruments per se, however, communication options can be utilized for advertising and marketing functions.

Additionally, WhatsApp standing is likely one of the most used options, and Statista estimated its utilization to be half a billion in 2019 alone. The standing message on WhatsApp might be textual content, footage, and even movies to advertise a product, or service and even inform customers. 

A couple of native companies indulge in the application of reaching out to clients of their databases with promotional advertising and marketing messages on WhatsApp. Likewise, utilizing the WhatsApp standing characteristic, companies additionally inform their buyer base in regards to the newest merchandise and affords.

7- Wide number of make use of

 WhatsApp can be utilized for way over simply advertising and marketing. It’s additionally an important device for conserving contact with colleagues, buddies, and households.

As per the most recent replacement, the platform can be used to construct communities. 

Is WhatsApp Technically Social Media

Limitations of utilizing WhatsApp for advertising and marketing

Limited performance ‍

WhatsApp is designed to be an easy messaging platform. As a result, it would not have all of the performance of different social media platforms, reminiscent of running a blog and lead-era instruments. 

Not initially constructed for advertising and marketing

As talked about above, WhatsApp isn’t particularly designed for advertising and marketing: In truth, a rising variety of companies are being warned away from it resulting from its lack of effectiveness. 

The interface of the app primarily ties again to its function, i.e. calls and messages solely. Though the latest extra options like tales have been integrated, the circle wherein WhatsApp customers interact continues to be restricted.

Privacy considerations

The greatest drawback of utilizing WhatsApp for advertising and marketing is privacy. Unlike different social media platforms, WhatsApp would not make any cash from promoting. As a result, it may be as beneficial with its consumer knowledge. 

Difficult to scale ‍

WhatsApp is nice for connecting with a small group of individuals, however, might be pretty tough to scale up.

Comparison of WhatsApp to different social media advertising and marketing apps

Let’s check out how WhatsApp compares to different social media networks.

Mobile attain

All social media platforms now have a cell app. Social media marketing has enabled companies to achieve nearly all of the folks without them ever needing to go to your website.

Engagement Methodology

All social media platforms have their very own method of encouraging customers to work together. Some of the preferred strategies embody liking and sharing, commenting, and utilizing hashtags. 

User demographics

All social media platforms have a particular demographic in thoughts when they’re designed. This helps them present tailor-made expertise for every group. 

User expertise

All social media platforms have distinctive designs and layouts. This can affect how customers interact with the platform and will imply your content material isn’t as efficient.

Considering the multi-feature speaking method that these hardcore social media networks may we name them WhatsApp’s opponents?

Final verdict: Is WhatsApp a social media platform or not?

While there are a couple of advantages to utilizing WhatsApp for advertising and marketing, there are additionally many disadvantages. In truth, WhatsApp appears to be an extra advertising and marketing device versus a social media platform. This is a result of its lack of most of the options which can be related to social media, reminiscent of consumer engagement and demographics. 

Therefore, in our opinion, WhatsApp isn’t a social media platform. As mentioned, there are a couple of methods you should use WhatsApp to market your small business.

You can create WhatsApp teams and use them as a discussion board to reply to buyer questions and supply useful suggestions. Alternatively, you might create a WhatsApp information feed and use it to supply common updates. You may use it to attach along with your group and enhance morale.


Q: What counts as social media?

A: What is Social Media? Social media refers back to the technique of interactions amongst folks wherein they create, share, and/or alternate info and concepts in digital communities and networks. The Office of Communications and Marketing manages the principle Facebook, Twitter, Instagram, LinkedIn, and YouTube accounts.

Q: What isn’t thought of social media?

A: E-mail is unquestionably social however not thought of as social media. It is difficult utilizing the period “social media” as a result of as trade period it solely covers a subset of media that may be social. The key to social media is an efficient mass collaboration (v. mass communication, group collaboration, and so forth.).

Q: Are Facebook and WhatsApp social media?

A: Facebook: Facebook is an online web page devoted to social networking for constructing networks and sharing media and communication by way of chats and video calls. WhatsApp: WhatsApp is software made particularly for communication made for smartphones.

Q: Is Zoom thought of as social media?

A: The video conferencing service has grown to be important social media for thousands and thousands of customers seemingly in a single day. Once firmly a device for internet hosting distant enterprise conferences, Zoom is now connecting self-isolated people in a variety of capacities.

Q: Why YouTube isn’t social media?

A: Yes, the unique model of YouTube was not designed to be a social media platform. However, it now qualifies as one, due to new options that enable customers to interact with each other. YouTube is especially used to look at movies and talk with creators by way of feedback and responses.