How To Restore Your Old Twitter Account If You Forget Your Password
As one of the top digital marketing firms, we manage many customers’ Twitter accounts. In most cases, customers will have a Twitter account and will provide us the login information so that we may maintain their account, publish fresh tweets on a regular basis, and communicate business news to the public.
We’ve seen a number of cases when customers have a Twitter account but have forgotten their username and password. Or they have lost access to the account and do not remember the email address used when it was created. This may happen for a variety of reasons. One of the most frequent causes for losing access to a Twitter account is because the social media manager or social media agency in charge of the account has changed, or the business has lost contact with the prior social media agency. In the UAE, you have the legal right to seek the credentials from the prior social media firm if the agency established the Twitter account for your business and you paid for such services.
It’s possible that the prior social media agency no longer remembers the login credentials, or that you don’t even know who established the Twitter account or what email address was used when it was formed.
In this post, I’ll show you how to restore a Twitter account if you no longer have access to the email address associated with the account.
Try other passwords.
To begin, try getting into your Twitter account with whatever credentials you can think of. Experiment with all of the passwords you’ve used for your other social sites. If the username and password provided are incorrect, Twitter will display the message “The username and password you entered did not match our records.” Please double-check and retry.”
Once you’ve confirmed that your passwords aren’t working, you may begin the usual password recovery procedure.
Recover your Twitter password by entering your email address, phone number, or username.
The first step is to attempt to retrieve your password by providing your user’s name, email address, or phone number. Go to Twitter’s password recovery website.
First, try using the username. If you provide a valid username, Twitter will ask you to enter your email address. If you provide a valid email address, you will get an email with a password reset link, after which you may continue. You may also try using the email address or phone number to retrieve the password.
If the email you tried doesn’t work, try another email address, such as the official email address of the person who was previously in charge of your Twitter account. Experiment with all possible email addresses.
If none of them work, the next step is to try other phone numbers. You may get a CODE sent to your phone and use it to restore your Twitter account.
When you attempt to restore your Twitter account using your phone number, you may get the following message:
Unfortunately, if you’ve used the same phone number for more than one Twitter account, you won’t be able to restore your Twitter account using the phone number. In such situations, you should attempt the final option listed below.
How to Recover a Twitter Account If You forget your password or phone number
The usual password recovery methods will not work if you have an old Twitter account but do not have access to the email address or phone number associated with the account. Your choices are restricted in this situation. This was exactly the case with our customer. Their Twitter account was set up many years ago by one of their social media staff members, who used his own email address. And the client couldn’t find out whose email address was used or who generated it.
So, if you’re in a similar position, here’s what you should do.
- First, utilize this website to see whether you can locate your account by entering your Twitter username.
- If the username you entered matches a genuine Twitter account, you will be given the opportunity to contact Twitter support. Please provide your email address as well as a brief explanation of your circumstance. If the account you’re attempting to access is for a company, use your official business email address to help the procedure go more smoothly.
- You will get an auto response email as soon as you submit the above request. Because the email address you supplied does not match your Twitter account, you will get the following response:
- “The email address used to submit this request does not match the email address associated with the account you specified.”
- The email advises you to use your mobile Twitter app to change your email address on your profile and restore your account. However, if you do not have a Twitter account set up on your mobile device, that option will not function for you.
- You’re in luck if your Twitter account represents a corporation or a registered business. You may respond to the auto-response email by explaining your position. However, keep in mind that you will only be allowed to go down that path if the Twitter account is a business account and you are using a business email address to recover it.
- Remember to send a convincing email in response to the auto response. Here’s an example of a format we utilized for a client:
Dear Twitter Staff,
Thank you for your prompt answer to our email about our company’s official Twitter account “Company Name>.”
I am Full Name>, brand manager at business name>, and I am authorized to represent the firm on the subject of the recovery of the company’s official Twitter account (twitter account user name>).
Company name> is a registered company in Country> (Reg. No: >) with its headquarters at the address:
Company’s complete address>
Our former social media manager set up our Twitter account twitter account user name> as our official business account a while back. The social media staff that supported our social media efforts has changed. We no longer have access to the Twitter account and are unable to recover it using Twitter’s normal recovery method since we do not have access to the email and phone number used to create the account.
I would like to suggest that you update the email address for the Twitter account to a new email address so that we may reclaim the account and begin utilizing it as our official Twitter account.
I thus certify that, to the best of our knowledge, all of the information given above is true and correct.
Please contact us at phone> or email> if you have any questions.
Regards,
<Name>
<Title>
Final Thoughts
After you’ve sent the email, sit back and wait for Twitter email updates. Twitter will respond in one or two business days with changes to your Twitter account. They updated our client’s Twitter account with the new email address we supplied, and we were able to restore the account via the normal account recovery procedure.
