What Does The Open Blue Circle On Facebook Messenger Mean
Using social media channels to interact with consumers, such as Facebook Messenger, is a trend that is here to stay. Sixty percent of Americans in their forties and fifties have utilized social media messaging platforms for customer support. Even the elderly are getting on board. Approximately 38% of individuals aged 41 to 56 have done the same.
The ease of use is so attractive that customers desire to communicate with companies through chat. According to recent research, the favorite customer support channel for American customers is social messaging. Chat is the preferred method of communication for about 33% of those polled. Email comes in second place, with 24 percent preferring it. Nowadays, having a Facebook Messenger business account is just as essential as having an email address and a phone number.
Learning how to use Facebook Messenger may seem like just another item to add to your to-do list. You’ll need to learn how to use the UI, customize your notification settings, and handle incoming messages. What about Facebook Messenger’s icons? What’s the deal with the little blue bubble at the bottom right corner of your customers’ profile pictures? Those bubbles change on a regular basis, and many users don’t grasp the significance of the Facebook Messenger symbols.
So, what do the symbols on Facebook Messenger mean? This collection of Facebook Messenger symbols can help you decipher the tiny blue bubble and successfully serve your clients.
The first Facebook Messenger emblem is an open blue circle.
This messenger icon merely indicates that the message is being sent.
Don’t leave your message while this sign is visible! If you do, Messenger may fail to send your message. Depending on your device and connection quality, this Facebook Messenger symbol may appear for a few seconds or a few minutes.
Second Facebook Messenger symbol: an open blue circle with a checkmark.
Your message was sent if you see an open blue circle with a checkmark. This Facebook Messenger symbol does not indicate that the receiver has read or received the message. This symbol just indicates that the communication was successful.
At this moment, you are free to leave Messenger.
Facebook Messenger icon #3 is a solid blue circle with a checkmark.
This Facebook Messenger icon signifies that your message was successfully sent. The solid blue circle with a checkmark does not indicate that they have viewed the message yet, but they will be notified the next time they visit Facebook.
Facebook Messenger sign #4 is a red triangle with an exclamation mark.
If you see this FB Messenger symbol, it means that something went wrong and your message was not delivered. This doesn’t happen very frequently, but when you see this messenger sign, it’s generally due to a bad internet connection.
Save a duplicate of your message and resend it when you have stable service.
#5 Facebook Messenger icon: a little profile pic
Success! You’ll know the receiver has seen your message when you see a tiny profile picture as the messenger icon. Under the original message, you may also see the phrase “Seen” with a timestamp.
What about the mysterious black messenger icon?
Messages from consumers may display with a black backdrop instead of a blue background on occasion. For security, these communications are encrypted.
Encrypted Facebook messages are only seen on the device that initiated the conversation. In a conversation, you may enable this function by clicking the circle with a “l” in it in the upper left. When asked, choose “Secret Conversations” and then “Turn on.”
Once you understand what the Facebook messenger symbols represent, they may help you with communication and customer support. If you need a reminder on how to interact with your consumers on Messenger, refer to this collection of Facebook Messenger symbols.